Privacy Policy — How zetbaj Handles Your Data

1. Who We Are

zetbaj operates the online gaming platform accessible at https://zetbaj.pro. We are an English-language gaming platform built specifically for players in Bangladesh, offering cricket betting, live casino games, slots, crash games, and related entertainment services. All financial transactions on the platform are conducted in Bangladeshi Taka (৳) and our operations run on Bangladesh Standard Time (UTC+6).

For the purposes of this Privacy Policy, zetbaj acts as the data controller — meaning we determine the purposes and means by which your personal data is collected and processed. If you have any questions about this policy or wish to exercise your data rights, please contact us at [email protected].

2. Data We Collect and How We Collect It

zetbaj collects personal data through the following channels:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotional offer.
• Automatically when you use the platform, through cookies, server logs, and similar tracking technologies that record technical and usage data.
• From third parties where necessary for identity verification, fraud prevention, or payment processing — for example, from your mobile money provider (bKash, Nagad, Rocket, Upay) or card network (Visa, Mastercard).

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. The only exception is that we may record whether you have voluntarily self-excluded from the platform under our Responsible Gaming programme.

3. How We Use Your Personal Data

zetbaj processes your personal data for the following specific purposes, each supported by a lawful basis:

• Account creation and management: To register your account, verify your identity, and maintain your player profile. Lawful basis: performance of a contract.
• Payment processing: To process deposits in Taka via bKash, Nagad, Rocket, Upay, or card networks, and to return withdrawals to your verified payment method. Lawful basis: performance of a contract.
• Age and identity verification (KYC): To confirm that you are at least 21 years of age and that the details you provided at registration are accurate. Lawful basis: legal obligation and legitimate interest.
• Fraud and security monitoring: To detect, investigate, and prevent unauthorised account access, money laundering, and other prohibited activities. Lawful basis: legitimate interest and legal obligation.
• Customer support: To respond to your enquiries, investigate disputes, and resolve issues with deposits, withdrawals, or game outcomes. Lawful basis: performance of a contract and legitimate interest.
• Responsible Gaming compliance: To monitor betting patterns that may indicate problem gambling and to enforce self-exclusion requests. Lawful basis: legitimate interest and legal obligation.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the zetbaj platform. Lawful basis: legitimate interest.
• Marketing communications: To send you promotional emails or notifications about bonuses, new games, or seasonal offers where you have given explicit consent. You may withdraw this consent at any time by contacting [email protected]. Lawful basis: consent.

4. Cookies and Tracking Technologies

zetbaj uses cookies and similar tracking technologies to enable core platform functionality, maintain your session when you are logged in, and gather anonymised analytics about how players interact with the site.

The categories of cookies used on zetbaj are:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled and do not require your consent.
• Functional cookies: Remember your preferences such as language settings and login state to improve your experience.
• Analytics cookies: Collect aggregated, anonymised information about page visits and interaction patterns to help us improve the platform. No personal identification data is included in analytics reports.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the zetbaj platform.

5. Sharing Your Personal Data

zetbaj does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with the following categories of trusted parties, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and approved Bangladeshi banks (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank) solely to process your transactions.
• Identity verification providers: Third-party KYC services used to confirm your identity and age as required by our compliance obligations.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data necessary to deliver their games through the zetbaj platform.
• Fraud prevention services: Specialist third-party providers used to detect and prevent fraudulent transactions and account misuse.
• Legal and regulatory authorities: Where we are required to disclose data by applicable law, court order, or regulatory investigation, we will comply with such obligations in good faith.

All third-party service providers engaged by zetbaj are contractually required to handle your personal data in accordance with applicable data protection standards and to use it only for the specific purposes for which it was shared.

6. International Data Transfers

Some of our third-party service providers — particularly game content providers and cloud infrastructure operators — may process or store data outside of Bangladesh. Where such international transfers take place, zetbaj ensures that appropriate contractual safeguards are in place to protect your data to the same standard described in this policy. We do not transfer data to jurisdictions without adequate data protection measures.

7. Data Retention

zetbaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods are as follows:

• Account data and transaction records: Retained for a minimum of five years following account closure, in line with anti-money-laundering compliance requirements.
• KYC documents: Retained for five years after the end of the business relationship.
• Support communications: Retained for two years following the resolution of the matter to which they relate.
• Technical and usage logs: Typically retained for 90 days for security monitoring purposes, after which they are deleted or anonymised.
• Marketing consent records: Retained until you withdraw consent, plus one additional year for audit purposes.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Data Security

zetbaj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the platform.
• Encryption at rest for all sensitive data stored on our servers.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent necessary for their role.
• Regular internal security audits and penetration testing.
• Multi-factor authentication requirements for all staff systems that hold personal data.
• Automatic session expiry to reduce risk in the event a device is left unattended.

Despite these measures, no online platform can guarantee absolute security. If you suspect your zetbaj account has been compromised, you must contact [email protected] immediately so that we can take protective action.

9. Your Data Rights

As a zetbaj player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will respond within 30 days.

• Right of access: You may request a copy of all personal data zetbaj holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: Subject to our legal retention obligations, you may request deletion of your personal data when you close your account.
• Right to restriction of processing: You may request that we limit how we use your data while a correction or objection request is being considered.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.

10. Children and Minors

zetbaj is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not attempt to create an account or use the platform in any way.

If we become aware that personal data has been collected from a person under the age of 21, we will delete that data immediately, close the associated account, and return any deposited funds to the originating payment method after identity verification. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.

11. Third-Party Links

The zetbaj platform does not contain links to external third-party websites. All navigation and content remain within the zetbaj domain. This Privacy Policy applies exclusively to data collected and processed by zetbaj through https://zetbaj.pro.

12. Changes to This Privacy Policy

zetbaj reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered players via their registered email address. Continued use of the platform following notification of a policy update constitutes acceptance of the revised policy.

We recommend that you review this Privacy Policy periodically to stay informed of how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zetbaj handles your personal data, please contact our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to respond to all privacy-related enquiries within 24 hours

For requests to exercise your data rights (access, erasure, portability, etc.), please include your registered account username and email address to allow us to verify your identity before processing the request.